Decipher backup repair legit12/26/2023 During this process I got a call back from Tamara and told her about my progress. Spent $30 dollars and got the Decipher program. I went back to the Apple Store, flagged down Nick from the previous day, and he replaced my phone. Each time I was greeted with the same ominous message: "this back is corrupt or incompatible with this iPhone" when it was ~15 minutes from completion.Īt this point I had reached nightmare scenario. Then the phone went into a permantent "Searching" mode for cellular signal.įrom there, I tried to backup my phone over 9 times (it was a 65gb backup taking roughly 1 hour 15 minutes each time). Afterwards, I was down to only one back up. Additionally, the new phone was by default set to automatically backup/sync to iTunes, overwriting my previous (valuable) backups. Problem -> the iPhone they gave me wasn't "updated to the most recent version of iOS", so I had to update it before restoring. I did two backups as soon as my phone became operable assuming the worse prior going to the Apple store. Regarding these issues, a beyond helpful Apple rep at the Genius Bar (Nick at Saddle Creek, Germantown, TN) immediately replaced my phone.įrom there I went home on his advise and began to restore my phone to my most recent backup. screen eventually became responsive but both camera and flash were not responsive.phone eventually powered up but touch screen was unresponsive.phone shutdown despite having fully charge battery.headphones were unplugged but the phone still registered them as plugged in.I went to the Apple store because my iPhone 6 128gb had the following issues: Why does Apple iTunes only recognize a corrupt file when trying to restore and NOT WHEN SYNCING OR BACKING UP?! The latter would seem most logical. And while everyone I've dealt with was competent for the most part, they have no clue what to do regarding this error message. They are given a script "restart the phone", "reinstall iTunes", "its your service provider" etc. I've spoken with two tech support reps (Ian McCracken and Tamara London) and spent over 4 hours dealing with my local Apple Store.įor the issue being discussed, it's practically pointless to try and get help through Apple regular suppport or store. Yes, 16, trying to trouble shoot this problem. And nothing else bad happened to my phone nor my computer.Īnyway, I am sharing this because I couldn't find a solution online and hope that it helps someone else. They were related to Facebook, that's really all I know. I restored it to my phone and lost nothing!! It did give me some information about the files that were causing the problem. Within about 2 minutes it repaired my backup. Bought a key code for $30 online, which is good for 2 repairs, and used it on the corrupt file. Didn't know if this company was legit or not. They claimed to be able to repair corrupt iPhone back ups. I did have the option of restoring to a previous backup, but it was a year old, so would be missing many of these things.Ī continued search online took me to DecipherTools. ![]() I lost all my application data, my password app and all its passwords, and all my photos. I talked to 3 Apple Agents for over 2 hours in total, including a senior agent, and none of them could get my backup back. I went into my MobileSync folder on my computer and I could see the backup there,and all the files within it, but it couldn't be loaded onto my phone. I searched online for solutions in many of these threads and could not find one. I received a message that read "backup corrupt or not compatible with iPhone". I backed up my phone, did a full system restore, went to retrieve the backup and the worst nightmare came true. ![]() I read that hte only way to clear "other" was to do a complete system restore, then reload the phone using a backup. I had about 12 gb sitting in "other" folder. My 32GB iPhone 5s was completely out of storage space. Just wanted to put this out there for others to see.
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